What is Mobile Backup?
Will Mobile Backup run on my phone?
How do I get Mobile Backup?
How do I sync my phone?
What data can I Backup?
What data can I not Backup?
How do I restore my data?
Do I have to repurchase Mobile Backup to restore or transfer my data to a new phone?
How do I retrieve my password?
What happens if I change my phone number?
Do sync functions require airtime?
Why is the initial backup taking so long to complete?
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What is Mobile Backup?
Mobile Backup for Value Pack customers is a software application that automatically and securely syncs all of your mobile contact information to the web – no data cables required. The mobilebackup.rogers.com website allows you to view, edit, print and import contacts.
Standalone Mobile Backup backs up contacts and user-generated content so all the personal audio, photos, and videos stored on your phone are protected and available via the web at mobilebackup.rogers.com as well as your contacts. Standalone Mobile Backup costs $5 a month and is not included with Value Packs.
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Will Mobile Backup run on my phone?
Yes, Mobile Backup will run on almost all Rogers phones. For the complete list of supported devices, click here.
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How do I get Mobile Backup?
To view download instructions, click here.
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How do I back up my phone?
You can run a manual backup at any time by opening the Mobile Backup application on your phone and clicking Sync.
Mobile Backup will automatically back up your phone based on your AutoSync settings. By default, this will be a weekly sync, but you can select a custom daily, weekly or monthly backup schedule from the AutoSync menu. You may view or update your settings at any time by selecting SETUP -> AUTOSYNC from the Mobile Backup Main Menu on your phone.
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What data can I back up?
Mobile Backup for Value Pack customers will automatically protect your contacts.
Standalone Mobile Backup (not sold with Value Packs) protects contacts AND the photos, videos, and audio recordings that you take with your phone.
*Note: Contacts saved on your SIM card are not backed up. Please copy those to your phone ’s address book.
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What data can I not back up?
Mobile Backup does not protect games, DRM protected material or any content that comes preloaded on the phone. In addition, Mobile Backup subscribers are not permitted to copy/distribute copyrighted content that they do not have a right to copy/distribute.
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How do I restore my data?
To restore your data, you must first open Mobile Backup on your replacement phone. (If your phone doesn’t have Mobile Backup preloaded, click here to learn how to download Mobile Backup.) Log in to your account with your existing mobile phone number and PIN, select the SYNC option from the main menu to restore your contacts (and potentially content, if you’re a standalone Mobile Backup subscriber) to your new phone.
If you cannot remember your pin, click here to have it sent to your phone via SMS message. If you are having difficulties, or if you have changed your number and need assistance restoring your data, please call *611 from your mobile phone.
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Do I have to repurchase Mobile Backup to restore or transfer my data to a new phone?
Yes and no. You will need to re-purchase the subscription on your new phone but you’ll never pay for two subscriptions at the same time. The subscription on your old phone will automatically be terminated.
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How do I retrieve my password?
To retrieve a forgotten password, click here to have it sent to your phone via SMS (text message).
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What happens if I change my phone number?
If you change your phone number, please contact customer support at 1-866-931-DATA (3282) for assistance transferring your data to your new phone.
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Do sync functions require airtime?
No. You will not be billed for Mobile Backup data usage.
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Why is the initial backup taking so long to complete?
Depending on how much data you have stored on your phone, the backup time can range dramatically (Couple of minutes to a few hours). If you have numerous photos and videos stored, they can take a long time to upload to the server. If you have a lot of content to back up, we suggest running the initial backup when you know you won’t be using your phone for a long time.
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